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| .:Information:. |
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| .:Kundekonto:. |
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.:ANNONSE:.
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Betaling, forsendelse og retur |
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Betaling/kreditt
Alle priser er å betrakte fra vårt lager i Ålesund. Tilnærmede fraktutgifter til den faktiske fraktkostnaden, pluss gebyrer, faktureres kjøperen sammen med leveransen av varen. Hvis befrakterfirmaet som, ikke kan tilby tjenesten tilsvarende Postens tjeneste "postoppkrav", må varen forskuddsbetales. Bedriftskunder kan innvilges kreditt ved at kredittsøknad utfylles. Vår regnskapsavdeling vil da vurdere kreditt og kredittlimit. Arena Partner AS forbeholder seg retten til å avslå enhver søknad om kreditt uten å gi begrunnelse for avslaget. Ved kredittsalg gis det 20 dagers kreditt til firmaer og 30 dagers kreditt til offentlige institusjoner. Det sendes ut 1 purring for kredittsalg før kravet sendes til inkasso. Morarenter og purregebyr beregnes til enhver tid til maksimum av gjeldende regler for dette.
Leveringstid
Varer på lager leveres samme eller påfølgende dag. I tillegg kommer befraktningstid (normalt 2-5 dager innen Norge). Dersom noen av de bestilte varer IKKE er på lager, blir leveringstiden lengre. Faktisk leveringstid avhenger av våre leverandørers leveringsdyktighet. Arena Partner AS vil oppgi forventet leveringstid på forespørsel, beregnet ut ifra opplysninger fra våre leverandører, erfaringer fra tidligere leveranser, o.l. Oppgitte leveringstider er ikke forpliktende på noen som helst måte. Arena Partner AS forbeholder seg retten til å del-levere ordrer. De resterende varene på ordren vil da bli sendt kunden uten gebyr, men med frakt.
Befraktning
Alle varer til privatpersoner og firmaer uten bedriftsavtale sendes normalt med postoppkrav, såfremt pakkens beskaffenhet tillater dette. Arena Partner AS velger billigste befraktningsmåte, men står fritt i å velge befrakter. Dersom varens beskaffenhet ikke tillater leveranse per post, vil en annen befraktningsmetode bli valgt av Arena Partner AS. Kjøperen kan også spesifisere ønsket befraktningsmetode. Eventuelle merkostnader dette medfører for Arena Partner AS blir belastet kjøperen. Alle påløpne gebyrer i forbindelse med befraktningen belastes kjøper.
Uavhentede leveranser
Ved uavhentede leveranser/pakker vil kjøperen ilegges 150 kroner i gebyr for uavhentet vare, samt 20 % av fakturagebyret. Dette er nødvendig for å dekke våre kostnader i forbindelse med slike brudd på avtale.
Mangler i leveranse
Eventuelle mangler ved en leveranse må rapporteres til Arena Partner AS i rimelig tid etter at feilen burde vært oppdaget.
Returrett
Gjelder for privatpersoner: Arena Partner AS følger innen Norge prinsippene i Angrerettloven for returer med rett til pengene tilbake. Varer må returneres i samme stand som de ble mottatt. Ved korrekt gjennomført retur (iht. Angrefristloven) tilbakebetales varens fulle pris til kjøper, kunden betaler frakt. Bedriftskunder, offentlig institusjoner og næringsdrivende: Ingen returer for pengene tilbake godtas uten at dette er avtalt skriftlig på forhånd. Her vil kredittnota bli benyttet. |
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